HEALTHCARE TELEPHONY & HIPAA VERIFIED CASE STUDY

OmniHealth Logistics: Automating 1.2M Monthly Patient Interactions with Zero HIPAA Violations

How a leading healthcare network connected PulseFlow's sub-380ms autonomous voice infrastructure to Epic EHR and Cerner environments, eliminating 14-minute patient hold queues while saving $6.4M in annual operating expenses.

CLIENT PROFILE

OmniHealth Network

34 Regional Outpatient Clinics & 140+ Specialized Care Facilities

EHR: Epic EHR • Cerner 100% HIPAA BAA

1.2M

Monthly Appointments

Handled autonomously with 99.4% first-call resolution

42 sec

Average Handle Time

Reduced from 8.6 minutes manual staff average

0

HIPAA Breaches

Over 14.8M aggregate caller minutes processed in memory

$6.4M

Annual OpEx Saved

Reallocated directly to in-person clinical nursing staff

Modern medical dispatch center with holographic clinical triage queue and patient scheduling

EHR Integration Node: Epic FHIR v4 mTLS Latency: 312ms

Live EHR Telemetry HUD HIPAA BAA VERIFIED

> INBOUND: Twilio SIP Trunk [TLS 1.3] 200 OK

"Hi, I need to reschedule my cardiology follow-up with Dr. Vance for next Thursday."

> NLP_INTENT: Reschedule_Specialist [Conf: 99.8%]

> EHR_QUERY: Epic FHIR v4 API [Slot: 10:15 AM Confirmed]

Database Lookup < 120ms

Memory Persistence 0 KB (RAM Only)

"PulseFlow didn't just automate our inbound scheduling; it completely liberated our clinical teams from call center fatigue. Patient satisfaction surged 24 points in our very first quarter."

DR

Dr. Robert Chen, MD

Chief Medical Information Officer, OmniHealth

TECHNICAL ARCHITECTURE

Sub-380ms Healthcare Telephony with Direct EHR FHIR Integration

lock

Zero-Retention In-Memory Streaming

Incoming PCM voice packets stream in volatile memory buffers with instant SIP BYE purge. Patient names, health identifiers, and medical histories are never stored to disc.

100% HIPAA & HITECH Compliant

sync_alt

Epic & Cerner Bi-Directional FHIR Sync

Real-time booking orchestration queries doctor calendars directly via HL7/FHIR mTLS APIs, validating insurance coverage and pre-appointment prerequisites in sub-120ms.

< 120ms Database Validation

medication

Autonomous Pharmacy Refill Protocols

Voice agents authenticate patients via secure 2FA and vocal print matching, query active prescriptions, and verify refill allowances with attending physician queues automatically.

48kHz Lossless Voice Auth

ENTERPRISE HEALTHCARE PILOT

Ready to Modernize Your Patient Communications?

Connect our HIPAA-certified voice clusters directly into your EHR and telephony stack in less than 48 hours.

Schedule Technical Demo Contact Engineering