Terms of Service

1. Acceptance & Master Services Agreement

By registering an account, integrating an API token, provisioning a SIP routing endpoint, or deploying any AI Voice Agent through PulseFlow Systems (“PulseFlow,” “Company,” “we,” or “our”), you (“Client,” “Subscriber,” or “You”) agree to be legally bound by this Master Services Agreement (“Terms”).

If you are entering into these Terms on behalf of an enterprise entity, corporation, or partnership, you warrant and represent that you hold full organizational authority to bind said entity to these operational stipulations.

2. Description of Voice Infrastructure & Autopilot Operations

PulseFlow supplies autonomous telecommunication software that ingests inbound telephone calls, processes acoustic speech, generates natural-cadence responses in real time, locks calendar reservations, and triggers n8n and GoHighLevel CRM workflows.

Autonomous Nature: Client acknowledges that our voice models execute speech actions deterministically based on Client-configured knowledge repositories, API functions, and prompt boundaries. Client retains supervisory control to configure fallback warm-transfers to human operational staff at any time.

3. 99.99% Core Service Level Agreement (SLA)

PulseFlow warrants that our edge speech nodes and telephony routing mesh maintain a 99.99% monthly service availability SLA across provisioned multi-region POPs.

*Excludes upstream carrier fiber cuts, localized PSTN blackouts, scheduled off-hours maintenance announced 72 hours prior, or force majeure events.

4. Telephony Acceptable Use, TCPA & STIR/SHAKEN

Client represents that all outbound telephony campaigns and inbound answering flows deployed on PulseFlow strictly conform with:

• check_circle Telephone Consumer Protection Act (TCPA): Verified prior express written consent obtained for automated outbound marketing or promotional calls.
• check_circle STIR/SHAKEN Protocol & A-Level Attestation: Prohibition of spoofed caller IDs. All originating numbers must be verified and authenticated.
• check_circle Emergency Services (911/E911): PulseFlow is an enterprise business telephony software platform, NOT a replacement for primary emergency line service. Voice agents must not be configured as sole handlers for emergency dispatch.

Violation of telecommunications laws or deployment of spam robocalling incurs immediate unilateral service termination without refund.

5. Subscription Plans, Call Minutes & Billing

PulseFlow services are billed on a recurring monthly or annual subscription basis according to the tier selected (Starter $300–$400/mo, Growth $800–$1,200/mo, Professional $2,200–$3,000/mo, or Custom Enterprise Architecture):

• • Call Ingestion Minutes: Included call minutes renew at the start of each billing cycle and do not roll over.
• • Overage Rates: Additional concurrent minutes consumed beyond plan quotas are billed transparently at contracted per-minute edge rates.
• • Cancellation: Subscription cancellations take effect at the conclusion of the active prepaid cycle.

6. Intellectual Property & Brand Voice Clones

Client IP: You retain sole ownership over all proprietary corporate training documents, brand marks, and customer database records ingested into the platform.

Platform IP: PulseFlow Systems retains all rights, title, and interest in and to the core voice synthesis algorithms, edge turn-taking pipelines, and model inference infrastructure.

Voice Cloning Rights: Where Client uploads voice samples to clone brand personas, Client warrants that it holds full intellectual property permissions and consent from the voice artist or executive.

7. Limitation of Liability & Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT SHALL PULSEFLOW SYSTEMS BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE, BUSINESS OPPORTUNITY, OR INTERRUPTED SALES PIPELINES, ARISING OUT OF SYSTEM DOWNTIME OR NETWORK PACKET ANOMALIES.

Our aggregate cumulative liability arising under any service order shall not exceed the total fees paid by Client to PulseFlow during the twelve (12) month period immediately preceding the claim.